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Maintenance and After Sales Service

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Open-prod integrates a module for maintenance and after-sales service. Along with your machines, manufactured products and/or your sales, you are able to track nominative products with serial number: the combination of a product, a client, a serial number…
All customer complaints are grouped through an adapted CRM: description, emails and attachment management, semi-automatic status…
With this tracked product, a set of interventions can be added thanks to intervention models (after sales service, maintenance or security). Through these interventions, you can monitor stock movements in connection with consumed and/or returned products, manage resource times and schedules, generate estimates and invoices… Open-Prod takes into account all stock movements and updates traceability of concerned products.

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After-sales service

  • Group management :
    • Waranty dates
    • Commissioning
    • Plans and certificates
  • Intervention management :
    • Schedules
    • Time
    • Spare parts
    • Resource management
    • Instructions
    • Estimates
    • Invoicing
  • Complaint monitoring :
    • Communications
    • Actions
    • Cause Analysis
    • Triggering intervention following a complaint
round

1

round

2

Maintenance

  • Machine fleet maintenance contracts
  • Meter tracking by product
  • Maintenance operation model definition :
    • Resources and raw materials
    • Necessary tools and equipment
    • Instructions and plans
  • Maintenance intervention schedule
round

1

After-sales service

  • Group management :
    • Waranty dates
    • Commissioning
    • Plans and certificates
  • Intervention management :
    • Schedules
    • Time
    • Spare parts
    • Resource management
    • Instructions
    • Estimates
    • Invoicing
  • Complaint monitoring :
    • Communications
    • Actions
    • Cause Analysis
    • Triggering intervention following a complaint
round

2

Maintenance

  • Machine fleet maintenance contracts
  • Meter tracking by product
  • Maintenance operation model definition :
    • Resources and raw materials
    • Necessary tools and equipment
    • Instructions and plans
  • Maintenance intervention schedule
schedule interventions for After sale services with a manufacturing ERP
sav et gestion des interventions sur produits